Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returns MUST be authorised by Star Cycle before goods are returned.
Please call 03-8518 5606 or email us at info@starcyclegear.com.au to authorise your return before sending your order back to us.

Once the return has been authorised, we will supply a return shipping label via email which can simply be attached to the packaging (not the products) and taken to the local post office. For a change of mind returns, postage will be charged at $15.

Items sent back to us without an authorisation to return will not be accepted.

All items returned for a refund or credit must be returned with the packaging in its original condition (unless faulty), or your return may not be accepted.

Please see the list below for things to avoid ensuring your return is accepted:

Ladies, makeup needs to be removed when trying on a helmet. Your makeup will stain the cheek-pads and your return will not be accepted.

Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.

Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition.

Due to health & hygiene regulations we are unable to accept returns on any, underwear or swimwear products unless faulty. Please Choose Carefully!

If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like Electrical components ( stators, regulator rectifiers, fuel pump and etc ) custom products (such as special orders or back order items).

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded onto your original payment method minus a $15 restocking fee that will apply to all returns Please remember it can take some time for your bank or credit card company to process the refund too.

Unfortunately, we cannot accept returns or issue refunds on sale items or gift cards.

You can always contact us for any return question at info@starcyclegear.com.au.